While Employers have the ability to request a password reset email from the 12Twenty platform on their own, there may be times when they need your help resetting their password. As an admin user, you have the ability to manually reset their password for them or send them a password reset email.


1. Use the gear icon on the upper right hand side of the page to select Manage Users.


2. Select Employer Users from the left to arrive at the Manage Employer Users page.


3. Select the more actions icon to the right of the employer's name. From here, choose "Send PW Reset" to send the employer a reset password email, or "Manual PW Reset" to create a password on their behalf. 




Send PW Reset success modal:



Manual PW Reset modal: