When a student reports that they are not able to see an event, check the following to troubleshoot:

  1. Check the “Eligibility” section of the event. To view the event, the student must be included in at least one Student Group listed in the “Eligibility” section. For more information on Student Groups, click here.




  2. Check the Publish Date in the Admin section of the event, to ensure it is visible to students. Even though an event is created and visible to admins, it may not be published and therefore viewable by students yet.



  3. Ask the student for a screenshot of the Events page. Have they applied any filters that may be filtering out the event they are looking for? Ensure they are on the “All Events” tab, and not the “My Events” tab.



  4. Check the student’s user role to be sure that the student has access to the specific event type. To edit a user role, navigate to the Manage Users page from the gear icon, select Student User Roles, and ensure the student’s user role has access to the proper event types.