Email templates can be used throughout the 12Twenty platform, wherever admin users may email students or employer users. Templates are a great way to save time, and avoid needing to re-write emails you commonly send from the platform.


To use an employer template:

  1. Navigate to the "Contacts" module, and apply filters to drill down to your intended audience (e.g. “Is Primary Contact = Yes”). Select the "Action" button, then select "Email Contacts in Results".




  1. On the Send Email window that appears, select the "Template" picklist to view your employer email templates. Selecting an email template will automatically fill in the “Subject” and “Body” of the email. Make any needed additions/edits, and select "Send".



To use a student template:

  1. Navigate to the "Students" module, and apply filters to drill down to your intended audience (e.g.). Select the “Action” button, then select "Email Students in Results".



  1. On the “Send Email” window that appears, select the "Template" picklist to see your student email templates. Selecting an email template will automatically fill in the “Subject” and “Body” of the email. Make any needed additions/edits, and select “Send”.