Having trouble receiving the email verification code? Please make sure the following steps have been taken. Some institutions like banks and financial institutions have more stringent spam filtering, so you may also need to contact your IT department in order to whitelist the "12Twenty" domain.


If you are still unable to receive the email verification email, please contact Support@12Twenty.com


  • Check your spam folder
  • Whitelist the domains "12twenty.com" and "email.12twenty.com" in your email client
    • Gmail - Add the email address that is sending you email (notifications@12twenty.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
    • Outlook - There are two suggested methods for whitelisting in Outlook:
      • Add the email address that is sending you email (notifications@12twenty.com) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.
      • Add the address to your safe senders
        • Click the cog icon in the top-right corner and then More mail settings
        • Select Safe and blocked senders and then Safe senders
        • Add add the domain of the email you want to whitelist to the list of Safe senders
        • Return to Safe and blocked senders and then select Safe mailing lists
        • Add the email address of the online group you want to whitelist to the list of Safe mailing lists
  • Ask your IT department to whitelist the domains "12twenty.com" and "email.12twenty.com"